ADFRES – PRODUCTS
Australian Defence Force Reserves and Employer Support
DWEP – PRODUCTS
Defence work experience program
Frequently Asked Questions
Quickly find out if we,ve already addressed your query.
How do I make changes to items in 'My Shopping cart'?
You can remove items or change quantities during the ‘checkout’ process. Or you can click on the Cart icon on the top right of your screen at any time.
How do I track my order?
- Use the tracking information provided in your shipping confirmation email:
- Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
- Hold tight – the tracking ID number may take up to 1 business day to become active.
- Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
- Call us on 0407 534 425
What are your delivery timeframes?
Once you’ve received your order confirmation email, please allow:
- Metro delivery: Within 2-7 business days
- Regional delivery: 5-7 business days
- Remote delivery: Within 7-14 business days
How do I arrange stock returns?
For stock returns, please reach out via phone 0407 534 425. Our hours of operation are Monday to Friday between 8.30am and 5.00pm AEST.
I forgot my password, what do I do?
How do I get help?
Our Customer Support team is here to help you! If you need help, please reach out via phone 0407 534 425. Our hours of operation are Monday to Friday between 8.30am and 5.00pm AEST.